Preface

nChapter 1 溝通方式Media Selection

n1商務(wù)溝通概述Business Communication

n2信息流Information Flow

n3溝通的目的Communication Objectives

n4溝通的障礙Barriers to Communication

n5口頭與書(shū)面Spoken and Written Channels

n6媒體的選擇Media Selection

n7有效的溝通Effective Communication

nChapter 2 自我定位Coordinating Yourself

n1溝通過(guò)程The Communication Process

n2目標(biāo)讀者Coordinating Your Audience

n3自我定位Coordinating Yourself

n4國(guó)際信函Writing International Letters

n5善意提醒An Ethical Issue

nChapter 3 基本構(gòu)成Standard Parts

n1信頭Letter Head

n2日期Date Line

n3信內(nèi)地址Inside Address

n4稱呼Salutations

n5正文The Body of fl Letter

n6結(jié)尾敬語(yǔ)Complimentary Close

n7簽名Writer's Signature，Name and Title

nChapter 4 任選部分Optional Parts

n1參考編號(hào)Reference Numbers

n2經(jīng)辦人Attention Line

n3事由Subject Line

n4附件Enclosures

n5抄送Distribution Notation

n6附言Postscript

n7內(nèi)部代號(hào)The Typist's Initial(S)

nChapter 5 商務(wù)信函的格式Formatting Letters

n1概述An Overview

n2齊頭式Block Style

n3齊頭變體式Block Style with Modified Paragraphs

n4部分齊頭式Block Style with Indented Parts

n5簡(jiǎn)易式Simplified Style

n6備忘錄式Memo Style

nChapter 6 數(shù)詞的寫(xiě)法Amounts and Numbers

n1數(shù)詞的寫(xiě)法Word Style or Numeral Style

n2只能使用阿拉伯?dāng)?shù)詞Only Numerals

n3只能使用文字?jǐn)?shù)詞Only in Words

n4注意事項(xiàng)Important Cautions

nChapter 7 準(zhǔn)確和正確Correctness

n1術(shù)語(yǔ)準(zhǔn)確Accuracy with Industrial Terms

n2信息準(zhǔn)確Information Accuracy

n3語(yǔ)義正確Correct Messages

n4用詞準(zhǔn)確Correct Diction

n5語(yǔ)法正確Correct Grammar

n6拼寫(xiě)正確Spelling Notes

n7標(biāo)點(diǎn)正確Right Punctuations

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