外貿(mào)開(kāi)發(fā)信

外貿(mào)開(kāi)發(fā)信的重要性不言而喻，但很多人并不知道如何寫(xiě)好外貿(mào)開(kāi)發(fā)信。

事實(shí)上，在外貿(mào)開(kāi)發(fā)信中，標(biāo)題、內(nèi)容以及發(fā)送時(shí)間都是非常重要的因素。之前我們對(duì)三個(gè)隱私也都有過(guò)比較詳細(xì)的探討，例如：1.高回復(fù)率的開(kāi)發(fā)信真的有萬(wàn)能模板嗎？2.開(kāi)發(fā)信總是沒(méi)有回復(fù)的真實(shí)原因和解決對(duì)策。3.優(yōu)秀思路的開(kāi)發(fā)信寫(xiě)作進(jìn)階模板。

今天我就繼續(xù)就外貿(mào)開(kāi)發(fā)信內(nèi)容應(yīng)該怎么寫(xiě)的一些細(xì)節(jié)方面，拋磚引玉，希望能讓更多外貿(mào)人有所受益。

一、外貿(mào)開(kāi)發(fā)信寫(xiě)作技巧

★文法★

? 切忌主客不分或模糊。

例子: “Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.” 應(yīng)改為“Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. ”

? 句子不要零碎。

例子: He decided not to audit the last ten contracts. Because of our previous objections about compliance.

? 結(jié)構(gòu)對(duì)稱，令人容易理解。

例子:“The owner questioned the occupant's lease intentions and the fact that the contract had been altered with ink markings.”應(yīng)改為:“The owner questioned the occupant's lease intentions and ink alterations of the contract.”

? 動(dòng)詞主詞要呼應(yīng)。

想想這兩個(gè)分別：

A.This is one of the public-relations functions that is underbudgeted.

B. This is one of the public-relations functions, which are underbudgeted.

? 輕重有分。

同等重要的用and來(lái)連接，較輕放在次要的句子里，轉(zhuǎn)接詞要留神。例如: but (相反)、 therefore (結(jié)論)、also (增添)、 for example (闡明)，分不清furthermore和moreover就不要用啦。

另外，修飾詞的位置要小心，例如:“He could only reimburse the cost after July 15. ”應(yīng)為“He could reimburse the cost only after July 15.”

? 標(biāo)點(diǎn)要準(zhǔn)確。

例如:“He did not make repairs, however, he continued to monitor the equipment. ”改為: “He did not make repairs; however, he continued to monitor the equipment.”

? 用詞要正確。

選詞正確，比如affect和effect、operative和operational等就要弄清楚；拼字正確，這樣低級(jí)的錯(cuò)誤不要有；大小寫(xiě)要注意，非必要情況不要全部大寫(xiě)，例如: MUST change to OS immediately. 外國(guó)人就覺(jué)得不禮貌和喝令人一樣，要強(qiáng)調(diào)的話，用底線，斜字，粗體就可以了。

★格調(diào)★

? 式樣和句子長(zhǎng)度不要太單調(diào)。

subject-verb-object會(huì)悶死人的，有時(shí)短句跟著長(zhǎng)句可以化解一下。

? 弱軟的詞(e.g. was, were, is, are...)可以加強(qiáng)一點(diǎn)。

例如: Prunton products are highly effective in 改為: Prunton products excel in 就有力很多了。

? 親切、口語(yǔ)化是比較受歡迎。

用賓詞和主動(dòng)的詞，讓人家更易接受。例如: This information will be sincerely appreciated. 或We sincerely appreciate your information. 明顯我們會(huì)喜歡第2句。

★寫(xiě)信提示★

? 客戶的名字和頭銜千萬(wàn)不要錯(cuò)，兩者擇其一。

多過(guò)一個(gè)男人，用Messrs，就是Misters的意思，不要跟名字，跟姓就行，例如：Messrs. Smith, Wyatt, and Fury

女人用Mesdames、Mmesor Mses同樣不要跟名字， 例子:Mses. Farb, Lionel, and Gray

男女一起的話弄清楚稱呼就行，例如：Dr. and Mrs. Harold Wright、Mr. Harold Wright and Dr. Margaret Wright、Mr. and Mrs. Harvey Adams-Quinn

? 外國(guó)國(guó)名盡量用大寫(xiě)。

這是為尊重，也方便郵差叔叔。

地址上的數(shù)字直接用阿拉伯?dāng)?shù)字，除了One，例子:

127 Ninth Avenue, North

127 E. 15 Street

5 Park Avenue

One Wingren Plaza

556 - 91 Street

★開(kāi)頭致意★

? 如果沒(méi)有名字或是正規(guī)信件：

可以考慮這些：

Dear Committee Member:
Dear Meeting Planner:
Dear Colleagues:
To All Sales Reps:
To Whom It May Concern:
Dear Sir or Madam:
Dear Madam or Sir:
Dear Purchasing Agent:

? 如果是公司：

Gentlemen or Ladies:
Ladies or Gentlemen:

? 如果客戶公司是全男或全女：

Dear Sirs:
Dear Ladies:
Dear Mesdames:
Gentlemen:
Ladies:

★書(shū)信結(jié)尾★

? 留意結(jié)尾，弄清大家的關(guān)系才選擇用詞。

Very formal非常正規(guī)的(例如給政府的)：

Respectfully yours,
Yours respectfully,

formal正規(guī)的(例如客戶公司之間)：

Very truly yours,
Yours very truly,
Yours truly,

Less formal不太正規(guī)的(例如客戶)：

Sincerely yours,

Yours sincerely,
Sincerely,
Cordially yours,
Yours cordially,
Cordially,

Informal非正規(guī)的(例如同事之類)：

Regards,
Warm regards,
With kindest regards,
With my best regards,
My best,
Give my best to Mary,
Fondly,
Thanks,
See you next week!

有時(shí)在we, I, and you之間很難選擇。

如果你是代表公司聯(lián)絡(luò)生意之類，可以用we；

如果單純說(shuō)你自己，可以用 I ；

有時(shí)可以一起用，比如：

We are pleased to offer you the position of sales director, and I am looking forward to our Tuesday morning meeting.

★簽名★

? 用筆親自簽名會(huì)比較好。

用筆親自簽名會(huì)比較好，不要電腦貼圖或蓋章，不要把Mr. Ms. Mrs. Dr.之類一起簽。簽名也看信件的語(yǔ)氣，給朋友或公司客戶，簽Bill也可以，給陌生人就最好用Gates或者Bill Gates。

二、開(kāi)發(fā)信模板

篇幅有限，外貿(mào)充電站里領(lǐng)取一線外貿(mào)業(yè)務(wù)實(shí)戰(zhàn)經(jīng)歷所總結(jié)的『外貿(mào)實(shí)戰(zhàn)系列』學(xué)習(xí)資料，里面包含了『手把手教你寫(xiě)開(kāi)發(fā)信』以及『客戶開(kāi)發(fā)跟進(jìn)郵件模版』，總有一個(gè)適合你。

★開(kāi)發(fā)信模板★

? 模板一

Hi Sir/Madam,
Glad to hear that you're on the market for furniture, we specialize in this field for 14 years, with the strength of ERU&USA ANTIQUE FURNITURE, with good quality and pretty competitive price. Also we have our own professional designers to meet any of your requirements.
Should you have any questions, call me, let's talk details.
Best regards!

? 模板二

Dear purchasing manager,
Hello, this Lily Lee from xxx company, our company is a professional xx manufacturer with years experience. so we want take ourselves of opportunity to establishing business relation with you. Please link our company web site：xxx if you want to know more about our product. By the way, free sample are available.
Thank you in advance!
Best regards！

? 模板三

Dear Sirs:
We glad to get your information posted on xxxxxx.，that you are in the market for XXXX. We would like to take this opportunity to introduce our company and products, with the hope that we may work together in future. This is (Name) from (Company Name) which is specializing in (Products Name) for many years. According to your information posted on xxxx, we'd like to introduce this item for you, and it’s future have XXXXXXXXXXX (products information)..... If you want to see more items, please visit our website should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.
We look forward to hearing from you soon.
Best Regards！

? 模板四

Dear Mr. Mound Klamath,
Glad to get your contact info from India mart! We supply homogenizers and ice cream freezing machine with good quality and very competitive price. Hope to be a partner of your company! E-catalog will be provided if needed.
Email me or just call me directly. Thank you!
Best regards！

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另重要提醒：早已成為外貿(mào)人開(kāi)發(fā)客戶重要渠道的領(lǐng)英(LinkedIn)，在中國(guó)大陸登錄會(huì)被強(qiáng)制跳轉(zhuǎn)至更新改版后的領(lǐng)英職場(chǎng)，失去了直接進(jìn)行搜索客戶，添加好友，溝通對(duì)話等開(kāi)發(fā)客戶必備的功能。很多人因此而手忙腳亂，不知道如何解決應(yīng)對(duì)，甚至是一頓瞎折騰，導(dǎo)致自己的領(lǐng)英(LinkedIn)賬號(hào)被封。

其實(shí)我在第一時(shí)間就已經(jīng)分享了非常詳細(xì)的應(yīng)對(duì)方法，只要按照步驟去做就可以解決。不要去走彎路，更不要去走錯(cuò)路：領(lǐng)英(LinkedIn)改版！什么功能都沒(méi)有了。外貿(mào)人該怎么繼續(xù)用領(lǐng)英(LinkedIn)開(kāi)發(fā)客戶？