Enquiry from customer

　Sample 2

　Dear Sirs,

　Thank you very much for your kind enquiry to us. This is Alice. From now on, I will help to follow up your orders and hope my 5 years experience and hard work can serve you better.

　Regarding your enquiry, please find our reply as below.

　1) Our products are fast sales in EU countries and America. Especially we already had steady partners in those places. And the cooperation has been lasting more than 5 years.

　2) Regarding American market, our customers prefer healthy sleeping, so they would like to buy the mattress to protect their backbones. For example, memory mattress, independent spring mattress, surely the reel mattress you mentioned is also fast sale. Please refer to the attachments, I would like to introduce some suitable items for your market

　3) Currently our company is applying for the American prevailing rules CFR1633 which is standard fire protection and becoming effective in July 1st, 2007. As we know that in Los Angeles they would apply for the standard fire protection rule TB603. But now they upgrade to CFR1633. We think you might require for it, too. Please refer to the CERTIFICATION as attached.

　4) Payment term:

　A) 30% deposit T/T in advance, 70% balance T/T before shipment.

　B) 50% deposit T/T in advance, 50% balance by irrevocable L/C at sight.

　5) Leading time: 15days upon deposit received

　6) MOQ: 1*20GP, FOB Shenzhen

　If you have any enquiry and need our help, please don’t hesitate to contact me.

　Best regards,

　Water

　Notes

　1. 行業(yè)內(nèi)的客戶一般會比較關心產(chǎn)品的質量，工廠產(chǎn)品的市場銷售情況，質量認證書燈重要方面。所以這些條件都直接影響客戶對工廠產(chǎn)品的認識。因為不同的市場，質量要求是有區(qū)別的。歐美國家比中東等國家地區(qū)的要求會嚴格一些。

　2. 文中第一段體現(xiàn)個性化的服務。

　3. 第二段回復客戶的問題，著重突出優(yōu)勢和實力。

　·有穩(wěn)定的客源，和客戶有超過5年的合作，充分體現(xiàn)公司實力和產(chǎn)品質量的保證。

　·分析最終消費者的實際要求和特點，體現(xiàn)個人的知識豐富，夠專業(yè)水準。

　·分析客戶市場對質量的要求，展現(xiàn)公司的實力與時俱進。

　·內(nèi)容環(huán)環(huán)相扣，回復圍繞客戶問題的同時，也向客戶說明了公司其他方面的操作程序，方便客戶更深入的了解。