第一章 商務(wù)信函的格式和組成部分

nChapter one Format and Parts of Business Letters

n第二章　商務(wù)信函的寫(xiě)作原則

nChapter Two Principles of Writing Business Letters

n第三章　商務(wù)信函的組織

nChapter Three Organization of Business Letters

n第四章　建立業(yè)務(wù)關(guān)系

nChapter Four Establishing Business Relations

n第五章　詢盤(pán)

nChapter Five Inquiries

n第六章　報(bào)盤(pán)

nChapter Six Quotations and Offers

n第七章　還盤(pán)

nChapter Seven Counteru2014offers

n第八章　訂貨及其執(zhí)行

nChapter Eight orders and Thei r Fulfillment

n第九章　付款

nChapter Nine Pavment

n第十章　包裝與運(yùn)輸

nChapter Ten Packing and Shipment

n第十一章　保險(xiǎn)

nChapter Eleven Insurance

n第十二章　索賠和理賠

nChapter Twelve Claims and Adjustments

n第十三章　社交信函

nChapter Thirteen Social Letters